Shipping & Delivery Policy

This return and exchange policy is applicable to the products offered in BRUNO Stores in Hong Kong and the Online Store www.acehomehk.com.

Delivering within Hong Kong

1. Free Hong Kong local delivery service is offered for each order with purchase of HKD 1,000 or above. If the order is under HKD 1,000 there will be a delivery charge indicated at checkout.

2. If the products are available, delivery shall be made within 2-5 business days. If you would like to know when the items will be delivered, please contact our customer service by email or phone during business hours.

3. Delivery shall be made by either of the following methods at the discretion of Ace Kitchen Ltd, depending on the best solution at the time available:

Logistics delivery

・If the delivery is to be arranged by our logistics service, delivery time shall be Monday to Friday, 10am to 7pm, you will be notified and coordinated with the delivery time before delivery.
・Our logistics are not able to cover remote areas such as Lantau, Ma Wan, Discovery Bay, Islands.
・Unless otherwise informed, the order will be delivered in 2-5 business days.

Local courier service

・If the delivery is to be arranged by local courier service, when the order is dispatched you will receive an email with the courier tracking number.
・Orders shall be dispatched within 1-3 business days and the courier service will require another 1-3 business days to deliver.
・If the delivery fee is indicated as “courier freight collect” at check out. The delivery fee shall be determined by the local courier. Any disputes shall be settled by the customer and the courier.

Delivering Overseas

1. Overseas (non-Hong Kong) deliveries will be shipped via reputable courier companies. We will select the appropriate courier company based on the specific circumstances. We use interechangeably between Fedex / SF Express / Hong Kong Speedpost.

2. You will receive an email notification with the courier tracking number once the product is shipped.

3. Estimated delivery times are provided for reference only. Actual delivery dates may be subject to delays due to various factors.