Shipping & Delivery Policy
This return and exchange policy is applicable to the products offered in BRUNO Stores in Hong Kong and the Online Store www.acehomehk.com.
Delivering to Hong Kong
1. Free Hong Kong local delivery service is offered for each order with purchase of HKD 1,000 or above. If the order is under HKD 1,000 there will be a delivery charge indicated at checkout, or you may pay the courier fee by freight collect (courier fee to be paid to the courier at delivery, at the rate decided by the courier, depending on weight and volume).
2. If the products are available, delivery shall be made within 2-5 business days. If you would like to know when the items will be delivered, please contact our customer service by email or phone during business hours.
3. Delivery shall be made by either of the following methods at the discretion of Ace Kitchen Ltd, depending on the best solution at the time available:
・If the delivery is to be arranged by our logistics service, delivery time shall be Monday to Friday, 10am to 7pm, you will be notified and coordinated with the delivery time before delivery.
・Our logistics are not able to cover remote areas such as Lantau, Ma Wan, Discovery Bay, Islands.
・Unless otherwise informed, the order will be delivered in 2-5 business days.
Local courier service
・If the delivery is to be arranged by local courier service, when the order is dispatched you will receive an email with the courier tracking number.
・Orders shall be dispatched within 1-3 business days and the courier service will require another 1-3 business days to deliver.
・If the delivery fee is indicated as “courier freight collect” at check out. The delivery fee shall be determined by the local courier. Any disputes shall be settled by the customer and the courier.
1. Delivery overseas (outside Hong Kong) will be dispatched by reputable couriers as indicated at checkout.
2. Once the order is dispatched you will receive the courier tracking number so you may follow up the delivery time and arrangements with the designated courier.