Maintenance Policy (Suitcases)

Year One: Free Maintenance
If any manufacturing damage is found with the product in the first year of your purchase (please provide the purchase receipt or online warranty registration), we can arrange for free repairs (including installation and parts fees, excluding shipping fees).
This warranty includes obvious wear and tear, accidental damage, or damage not covered by airlines and transportation companies.

* 使用毀耗不包含不影響行李箱使用之外觀損傷，例如劃痕、刮擦、磨損等，而是指產品外部物料之漸進式耗損，在持續使用下將會影響行李箱的功能。

Replaceable parts include:
・Pull bars
・Handles
・Combination locks
・Wheels
・Unlocking TSA lock service

Non-replaceable parts include:
・Damage to the luggage body (such as but not limited to bursting/dents/scratches/stains or fading surface color)
・Splitting/broken zippers

The following damages are not covered by the warranty:
・Excessive pressure and speed
・Overloading of contents' volume and weight
・Use of inappropriate cleaning products
・Exposure to extreme high and low temperatures, sunlight exposure, acidity, humidity, or contact with corrosive solvents
・Fabric wear and tear
・Tearing or cutting
・Melted zippers or fabrics

Please send the product to our repair center, and we will contact you after the repair for pick-up arrangements.

After One Year
As the product is used over time, natural wear and tear will occur (such as tire and zipper head wear), and guests can pay to replace damaged parts.

For any inquiries, please contact us (phone: +852 35687885 / email: info@acehomehk.com).